IPTV refund policy

Try before you buy

The free trial exists so you can test playback, your player app and your connection before paying. Use it. A trial is the most reliable way to avoid a refund dispute later.

When a refund is available

• Activation failure — you paid, support could not issue working access, and the problem was not caused by your device, network or player configuration. If support cannot resolve it, you receive a refund for the unused term.
• Duplicate payment — you paid twice for the same order. The duplicate is refunded.
• Payment made to the wrong details — if you sent money to an account or address that was confirmed in the official WhatsApp chat and the payment cannot be attributed to your order, support will investigate. This is not an automatic refund.
• Legal requirement — where consumer law in your country gives you a right to cancel, that right applies.

When a refund is not available

• Change of mind after credentials have been issued and the service works.
• A channel, event or catalogue title is unavailable in your region, when availability was not guaranteed.
• Buffering caused by your internet connection, Wi-Fi, device or player app.
• A device is incompatible even though the compatibility guidance was followed incorrectly.
• Access suspended for breach of the terms, resale or credential sharing.
• A payment sent to an address or account that was never confirmed in the official chat.

How to request a refund

1. Message WhatsApp +44 7414 494029 or email [email protected].
2. Use the same contact details you used for the order.
3. Include the payment date, amount, method and the plan you bought.
4. Describe the problem and include a screenshot of the error.
5. Allow support to troubleshoot first. Many activation problems are fixed in one conversation.

Requests should be made within 72 hours of payment. Later requests are reviewed case by case.

How refunds are paid

Refunds are returned by the same method used for payment where that is possible. PayPal and Revolut refunds usually clear within a few business days. BTC refunds are sent to an address you provide and are converted at the value received; network fees and price movement are not recoverable.

Chargebacks

Please contact support before opening a payment dispute. A chargeback without contact usually delays resolution and can lead to access being suspended while the dispute is open. If a chargeback is resolved in your favour, access for the disputed term ends.

What we will not do

We will not claim a payment was verified when it was not. We will not promise a refund we cannot process. We will not ask you to send more money to release a refund.